FREE DELIVERY for orders over $300 (Sydney metro only)

DBC IS OPEN TO WHOLESALE TRADE ONLY. Register and Login with a wholesale account for access to trade prices.

Warranty or Faulty Product

MANUFACTURER’S WARRANTIES

You can return faulty electrical products and furniture to DBC Hair & Beauty Supplies for up to 1 year from the date of purchase for warranty covered purchases. Faulty units will be sent for repair.

Clearance items are only eligible for a warranty period of 3 months.

ITEMS ELIGIBLE FOR WARRANTY

Any item that can be plugged in, runs on batteries or is mechanical, including:

  • Styling Appliances
  • Blow Dryers
  • Clippers and Trimmers
  • Paraffin Spas
  • Wax Warmers
  • Lighted Mirrors
  • Electric Shavers
  • Salon Equipment
  • Furniture

How to report a warranty issue to us

4 simple steps:

  1. Check if your product is still under warranty. Warranty period starts from date of purchase.
  2. Take a few photos of the faulty item clearly showing the issue.
  3. Send the photos to info@dbc.com.au, along with your original order number and a quick description of the issue.
  4. Once we receive your email (with the photos) we will assess the issue and contact you to process the warranty.

My product arrived with a fault

  1. Take a few photos of the faulty item clearly showing the issue.
  2. Send the photos to info@dbc.com.au, along with your original order number and a quick description of the issue.
  3. Once we receive your email (with the photos) we will assess the issue and contact you for proceeding steps.

My Cart


Empty :(