Warranty or Faulty Product
MANUFACTURER’S WARRANTIES
You can return faulty electrical products and furniture to DBC Hair & Beauty Supplies for up to 1 year from the date of purchase for warranty covered purchases. Faulty units will be sent for repair.
Clearance items are only eligible for a warranty period of 3 months.
ITEMS ELIGIBLE FOR WARRANTY
Any item that can be plugged in, runs on batteries or is mechanical, including:
- Styling Appliances
- Blow Dryers
- Clippers and Trimmers
- Paraffin Spas
- Wax Warmers
- Lighted Mirrors
- Electric Shavers
- Salon Equipment
- Furniture
How to report a warranty issue to us
4 simple steps:
- Check if your product is still under warranty. Warranty period starts from date of purchase.
- Take a few photos of the faulty item clearly showing the issue.
- Send the photos to [email protected], along with your original order number and a quick description of the issue.
- Once we receive your email (with the photos) we will assess the issue and contact you to process the warranty.
My product arrived with a fault
- Take a few photos of the faulty item clearly showing the issue.
- Send the photos to [email protected], along with your original order number and a quick description of the issue.
- Once we receive your email (with the photos) we will assess the issue and contact you for proceeding steps.