Warranty or Faulty Product

MANUFACTURER’S WARRANTIES

You can return faulty electrical products and furniture to DBC Hair & Beauty Supplies for up to 1 year from the date of purchase for warranty covered purchases. Faulty units will be sent for repair.

Clearance items are only eligible for a warranty period of 3 months.

ITEMS ELIGIBLE FOR WARRANTY

Any item that can be plugged in, runs on batteries or is mechanical, including:

• Styling Appliances
• Blow Dryers
• Clippers and Trimmers
• Paraffin Spas
• Wax Warmers
• Lighted Mirrors
• Electric Shavers
• Salon Equipment
• Furniture

How to report a warranty issue to us

4 simple steps:

1. Check if your product is still under warranty. Warranty period starts from date of purchase.
2. Take a few photos of the faulty item clearly showing the issue.
3. Send the photos to info@dbc.com.au, along with your original order number and a quick description of the issue.
4. Once we receive your email (with the photos) we will assess the issue and contact you to process the warranty.

My product arrived with a fault

1. Take a few photos of the faulty item clearly showing the issue.
2. Send the photos to info@dbc.com.au, along with your original order number and a quick description of the issue.
3. Once we receive your email (with the photos) we will assess the issue and contact you for proceeding steps.