From 13th March 2020, there will be no refunds or exchanges if you change your mind for products bought in bulk.
We will accept returns of products in original re-saleable condition, unopened, and unused. You must lodge your return request within 7 days of the purchase date. Return shipping fees are the responsibility of the buyer.
All packaging must be intact. This includes shrink wrap, cellophane wrapping and tamper resistant seals and security seals on box lids. Signs of use will be refused and returned to you.
Clearance stock is not eligible for refunds or exchanges.
Please note: Some hair, beauty and fashion items cannot be returned due to health and safety regulations in Australia. These include but are not limited to:
To return a product, the steps are as follows:
We recommend using MyPost Business by Australia Post to create, print your own labels and pay online.
Any returns due to change-of-mind will incur a 20% restocking fee.
We pack your order with extra care to prevent potential damage during transit. If they arrive damaged or faulty, let us know within 7 days of receiving the package. An arrangement will be made for the products to be returned to us and a replacement will be sent out to you as soon as possible.
Due to the circulation of counterfeits, effective from 24/08/2018, DBC Hair & Beauty Supplies will no longer be offering refunds or exchanges on Astra Blades for any reason. We guarantee the authenticity and quality of all our products. By purchasing, you are agreeing to these terms.